K&M Concept Designs

I met Mike on about the 04/02/2015 for a quote on a patio. Deposit was transferred on the 11/02/2015 and another deposit for materials on 12/05/2015. No phone calls or updates since then other than me ringing to find out apparently Mike was in hospital and now I am dealing with someone called Robert. So the patio is still not up but they did pull down the old one after a heated discussion, so now the back area of my town house is now exposed to weather. Talking about weather that is the latest excuse I've heard of why it's not up, gee they had 4 months of sunshine to do it. Terrible communication throughout the whole time and still have no patio, not sure how businesses like this should be allowed to operate. Sent Mike an email over 2 weeks ago saying I want my deposit back and he promised me he would sort it out at the end of the week and make my job a priority. Still haven't heard anything from them so next email and message left with Robert was 3 day's ago saying I want a date it will be done and if it's not within a week I want my money back, no reply to either phone call or email. Consumer Affairs here I come. Do not use this company.............nightmare.